Privacy Policy

This Privacy Policy explains how Moove Thessaloniki Tours collects, uses, and protects the personal information you provide when using our website  moovethessalonikitours@gmail.com.

1. What Information We Collect

• Full name
• Email address
• Phone number
• Booking details (date, time, tour type)
• Browsing data via cookies

2. Why We Collect It

• To manage bookings and communicate with you
• To send updates regarding our services
• To improve your experience on our website

3. Sharing of Data

We do not share your personal data with third parties unless it is required by law or necessary for completing your booking (e.g., payment providers).

4. Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have the right to:

• Access your data
• Correct or delete your data
• Restrict or object to the processing of your data
• Request data portability

To exercise your rights, contact us at  moovethessalonikitours@gmail.com.

Cancellation Policy

Tour goes forward, light rain or shine (don’t worry, if they are needed – we’ll bring the poncho’s!). If you would like to cancel your tour or modify the date, we require notification at least 72 hours before your departure time. Refunds will not be provided for changes or cancellations made after this time.

PERSONAL DATA

Data We Collect

Online reservation procedure

Guests of third party websites are asked to give personal data in order to complete their online reservations. The data they are asked to give are upon the administrator – controller of the system.

Data given automatically

There are many instances that we get data automatically. Such data are: IP address, type of device, location, date and time of accessing our system, pages that are visited and clicked, from which website someone came to our system, browser that is used, software that is used in the device or computer.

Data given from other sources

Our booking engines are integrated with other websites (online wholesalers, Online Travel Agents, etc) who are giving data about completed reservations. The data are used from controllers (administrators) for managing purposes.

Data we share with others

We share the above personal data with third party systems for basic purposes of completing an online reservation. For example, we use a third party mail provider for security reasons (to avoid emails going to spam). Our systems are cloud and we use hosting services of Amazon.com (https://aws.amazon.com/security/) . In addition in some instances we share data with third party systems for managing or accounting purposes of the controller (administrator). Also we share data with banks and online payment gateways for successful secure transactions.